Support/Policies/Reservations

Gas policy

Ashley D
posted this on August 10, 2012 08:11

Renters are responsible for replacing any gas used during the rental, using the appropriate fuel (i.e., regular, premium, or diesel).  

If a car is returned with less gas than when it was picked up, in order to seek reimbursement, the owner should report the cost of replacing the shortage to the renter and support@relayrides.com within 72 hours, including a receipt, and the renter will be charged for the cost, plus an inconvenience fee. Photographs of the receipt and photographs of the fuel levels must be included and must have been taken within the first 24 hours of the end of the trip.

We recommend that owners keep the tank full in order to make it easier for everyone  to determine how much gas the renter should refill.  Renters should keep gas receipts for at least 5 days in case there is any dispute by the owner.

 
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